Electrokit | IADB

The toolkit is an initiative created by the Inter-American Development Bank to strengthen transformation and continuous improvement of electricity distribution companies. The toolkit is based on international available benchmarks and best practices. These practices are grouped in 4 areas and 16 activities that are common to most electricity utility.

Know more

Areas

Number of activities:

Activities

img-activity

Electricity Loss Reduction

Assesses the degree of productivity and efficiency of the transmission and distribution systems and it is analyzed to design a plan to improve the technical and non-technical (commercial) losses. 
img-activity

Quality of the technical service

Measures the reliability, continuity of supply, and the voltage quality of the electric system using a set of standard metrics. Overall, it relates to the ability of the electric system to perform its functions.  
img-activity

Management of O&M cost

This activity considers how the utility manage its Operation and Maintenance (O&M) activities and includes best practices. It also includes the main accounting and financial practices that improves the efficiency and transparency of the utility on its financial management activities.  
img-activity

Attention to the client

Assesses the interaction between the service provider (distribution company) and the user on services such as responsiveness to customers, billing information, and handling complains. Main objective is to provide best service to the customers.
img-activity

Access to service

Describes how the utility is supporting national electricity plans to achieve universal electricity coverage. It also includes affordability of the electricity service to less vulnerable parts of society.  
img-activity

Efficiency and execution of the investment plan and asset management

Reviews the utility’s methodology and process of its investment plans and the prioritization and flexibility to deal with unforeseen events. Also includes the activities of maintenance of existing assets.
img-activity

Modernization and vision of the future

Reviews how the utilities are modernizing their activities and considering new business models focused on services to meet future needs of customers and technology disruptions. Also includes the activities of electromobility.
img-activity

Technology, digitalization, and cybersecurity

Reviews the initiatives utilities are undertaking to introduce new technologies and increase digitalization of its network and infrastructure. Also includes cybersecurity activities and controls to mitigate its exposure to risks.
img-activity

Innovation initiatives

Considers the level of readiness of innovation culture in the utility, including a review of the internal processes, behavior, and resources dedicated to innovation. Also includes the partnerships (and the results) the utility has established with leading organizations to foster innovation.  
img-activity

Financial management and sustainability

Analyzes the financial health and sustainability of the utility and to what extend its revenues cover the costs. Also includes assessment of the balance sheet and remuneration to the capital.
img-activity

Commercial management

Assesses the commercial management practices and processes of an electricity utility in activities such as billing, collection, and debt management. Also includes management of customer registers and databases. 
img-activity

Autonomy, decision making, controls, and transparency

Reviews the main activities of corporate governance of a utility in activities such as accountability, autonomy and transparency and control. Reviews the roles and responsibilities among the Board of Directors, Management, and the other stakeholders. 
img-activity

Strategic planning, organizational structure and Human Resources

Assesses that a performance management is in place to monitor the utility’s performance and the aspects of people management. Also reviews the topics related to gender equality, diversity, and inclusion. 
img-activity

Climate change mitigation

Reviews activities distribution companies have introduced to mitigate climate change with a focus on energy efficiency measures. Also reviews their commitments and activities towards distributed generation with renewable energy and electromobility.      
img-activity

Environmental and social aspects

Reviews the environmental and social standards practices of the utility, and their adherence to local legislation and international best practices. Reviews also utility’s contribution to the Sustainable Development goals.    
img-activity

Resilience and emergency planning

Assesses the preparedness of the utility infrastructure against natural disasters and its contingency plans. Refers to the capacity of the energy systems to cope with the hazardous and maintain its essential function.

Contact us

If you have information that you consider of interest to the Electrokit in Latin America and the Caribbean, or you want to give us your opinion about the information presented on the website, please write to us below, providing details of your contribution: