Assesses that a performance management is in place to monitor the utility’s performance and the aspects of people management. Also reviews the topics related to gender equality, diversity, and inclusion.
This activity assesses that a performance management is in place to monitor the utility’s performance in the short and long term, the adequateness of its internal organizational structure and hierarchy, and the aspects of people management. Also reviews and introduces the best practices on the topics related to gender equality, diversity, and inclusion.
The efficiency of business management is essential for the long-term competitiveness of organizations. The evaluation of this area considers the concessionaire's strategic plan from the point of view of its content, formulation process and implementation plan, in addition to evaluating whether a "management control system" is in place to monitor and control the concessionaire's performance.
It also considers the assessment of the main characteristics of the organizational structure, including whether there is an organizational chart, whether the basic functions related to the supply of electricity are considered and whether the functions, authority and profiles for each position are defined. The management aspects considered most relevant for the recruitment, evaluation, development, and retention of the human capital necessary to fulfill the objectives of the service company.
The importance of these main areas can be briefly described:
Strategic planning: One of the elements necessary to achieve efficient management in an organization is the existence and implementation of a strategic plan, which is understood as an integrated set of actions aimed at achieving the institution's medium/long term objectives and goals, together with the allocation of required resources. The strategic plan establishes objectives and goals, specifies policies and lines of action to achieve these objectives and sets concrete and explicit deadlines, which must be met for the plan to be successful.
Organizational structure and management control: The organizational structure is one of the elements that influence the efficiency of business management. Although there is no single or ideal organizational structure, some elements of good practice must be analyzed, such as the existence of an updated organization chart; organizational focus on the user; existence of basic functions related to the supply of electricity; and clearly defined roles, authority, and job descriptions for each position. The existence of a management control system is a key factor in monitoring the utility's performance. The objective is to assess whether the utility has a system that allows the measurement, evaluation and monitoring of institutional performance in pursuit of the established objectives and goals, whether in the strategic plan, or in any other mechanism . Some criteria that can be considered are completeness of the system, systematic assessment, and degree of compliance with the established goals.
Human resource management: Human resource management is a key factor in any organization, as people are the fundamental and decisive element for business performance and management quality. This criterion should assess the management aspects considered most relevant to recruit, evaluate, develop and retain the human capital necessary to achieve the institution's objectives.
Gender gap: The utility must act to reduce the gender gap in the different environments in which it operates. This action should start with its human resources policies, but it should also cover its community. The utility must work in the training and empowerment of women, developing specific programs to advance gender equality.
This activity of strategic planning, organizational structure, and human resources in the utilities is currently under development and will be incorporated soon.