This activity assesses the sales and commercial management practices and processes of an electricity utility in activities such as billing and invoicing, collection, and debt management. Also includes management of customer register and internal controls to customer databases. This is an evolving area as with the diffusion of distributed generation (DG), customers are gradually becoming producers in some countries.
Revenue management is an essential item to ensure the financial sustainability of electricity utilities. This chapter assesses commercial management practices related to billing, collection, and revenue recovery of electricity services.
The measurement and billing of electricity consumed by users is an integral part of the commercial management of an electricity utility. Another critical task is the collection of billed amounts. Effective performance in both roles is critical to ensuring the company's financial viability. From an operational point of view, measurement-billing and collection are distinct functions and require specific management approaches.
This activity of commercial management in the utilities is currently under development and will be incorporated soon.