Electrokit | IADB

Organization Technical Support and dedicated department

Technical Support and dedicated department

An operation center and maintenance crews should be available 24/7 to manage contingencies in distribution systems. The operation center must be available 100% of the time since the maintenance crews must respond when necessary. Specific crews should also be available to perform inspections in difficult to access zones. For all regions, there must be maintenance crews to cover the entire population served, and for areas with a higher population density.

A department within the distribution company with the task of analyzing the performance of continuity and quality indicators should be functioning. This department must provide reports to executives and help other departments to direct their actions to improve these indicators. This department should have a control methodology for calculating quality indicators with certification recognized as ISO 9000. Within the scope of this area, analyses must be carried out to identify zones at risk of not complying with electricity supply and distribution service, and, if this is the case, appropriate actions must be taken. Trends in continuity of supply and (when applicable) the economic results (periodic evaluation and revision of the continuity practices are suggested) are analyzed. Lastly, the utility should engage the regulator to discuss how investments in monitoring voltage control are recognized by the authorities on the capital investment and operational costs.

Lastly, there is a need to establish quality committee

Maintain a quality committee with regular meetings that has the function of monitoring the performance of the electricity supply and product quality indicators, in addition to following the action plans established by the business areas. This committee should encourage and ensure that quality indicators are presented or weekly to employees at hierarchical levels (from managers to electricians). Meetings and panels are used to discuss the evolution of these indicators.

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Baseline and masterplan

It is essential to develop quality improvement or control plan, based on a diagnosis that identifies the baseline (current state of service quality according to the selected and standardized indicators), the specific factors that cause major supply interruptions, the location where supply quality is deficient (region, circuit, customer), the definition of quality objectives and goals, the definition of strategies to address each field of action, the formulation of projects, the definition of an implementati on schedule, the assignment of responsibilities in the organization, the criteria for evaluating the plan, and the economic and financial evaluation of the plan.

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