Regulatory framework Performance standards
Performance standards
Refers to the level of quality a company (or a group of companies) is expected and/or required to provide. The definition of performance standards must take into account conditions that are inhe rent to each system ( i.e., topology, weather phenomena, etc. ) and can sough to be achieved gradually over time.
Even though quality indicators and performance standards are most commonly reported and tracked at an aggregate or average level (i.e. , annual SAIDI of a company, average SAIDI in a country, etc.), they can also be specified for groups of end users depending on their importance or prioritization. For example, a SAIDI indicator or 30 hour s for a distributor means , that on average, a client will experience 30 hours of electricity supply interruptions within a year, however, the average value most probably conceals the fact that there are a set of customers that experience supply interruptions totaling way over 30 hours in the year . The previous example reveals that even though a distributor can on average improve its quality indicators, it is not necessarily making improvements for the users experiencing the worst service quality within the network.
To cope with th is issue , the concept s of individual quality and worst - served customer (customers whose service quality is below a certain threshold relative to the average service quality ), may be used . P erformance standards can therefore be set a t an individual level or for a group of customers. Service quality monitoring and analyses must consequently be done at a much lower disaggregation level (i.e. , circuit level)