Electrokit | IADB

Social and Equity Considerations Ecosystem of services and providers

Ecosystem of services and providers

Establish a training program and management of the contracted crews to observe their ethical behavior with monitoring of service providers. Eventually incentives or penalties for service providers can be considered. Carry out specific training for all professionals involved in the activity and draw up an annual plan to improve design of the training program and verify its effectiveness. In addition, seek uniformity by conducting talks on the operational bases to unify and standardize the inspection procedure and best practices.

Consider establishing partnership with local inspection companies, promoting the creation of micro-companies made up of people from the community to carry out local inspection and customer orientation, whose payment is a fixed value, maximum value according to the percentage reduction of non-technical losses and percentage of prompt payments.

Community Engagement and Social Considerations

Social participation as part of a soft initiative with the impacted communities, their leaderships and population, with analysis and mitigation of social and affordability impacts. Building a positive engagement with the local community is a key ingredient to the sustainability of an electricity loss program. This engagement must be established with the official and non-official leaders of the community and addressing their concerns when implementing the program. In some cases, having the support from Non-Government Organizations (NGOs) can also deliver effective results as these organizations can have proximity to the communities.

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