Regulatory framework Quality indicators selection and standardization
Quality indicators selection and standardization
Appropriate indicators that allow for a proper tracking and control of quality evolution over time must be defined. The commonly used indicators that have already been mentioned (SAIDI, SAIFI, etc.) serve as a reference . Even though the use of diverse quality indicators within distributors’ operation for management and planning purposes is a common practice and may already be in place , the definition of common and standardized indicators within a particular country or regulatory framework allows: (i) for benchmarking and performance comparison among peers; (ii) to incorporate specific criteria in the indicators’ calculation that may be relevant within a particular context ; (iii) to define mid to long term policy objectives; and (i v ) to calibrate and track performance for the application of financial incentives within a common regulatory framework.